THE SMART TRICK OF PROMOTECS.NET THAT NOBODY IS DISCUSSING

Unaudited, self-reported Net Promoter Scores undermined the usefulness of NPS. As time passes its creator, Fred Reichheld, understood that the one way to proper this problem was to introduce a hard, complementary metric that drew on accounting success. In the following paragraphs he and two colleagues from Bain introduce that metric: the gained pro